Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the bottom of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the bottom of our site to edit your account information. PLEASE NOTE: This only edits your online account information. If you are a club member and need to change billing/shipping information, please call our office at 276-889-5200.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the bottom of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|At this time, The Scrap Basket do not offer returns on our products.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|At this time, The Scrap Basket does not offer a return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the bottom of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|